HelpCrunch review and a better alternativeAugust 18, 2023 • 3min
Having a positive customer experience is very important. It can help your business in increased customer retention, loyalty and stand out from the competition.
In this blog, we will have a look at HelpCrunch, a well-known customer support tool, and see whether there is a better alternative to it in the market.
HelpCrunch is an all-in-one customer support software that comes with in-built features such as live chat, shared inbox, chatbots, knowledge base, and much more.
Apart from all these support-related features, HelpCrunch also offers some marketing features, such as email automation to keep your existing audience engaged and a popup tool to effectively collect leads.
Pros of HelpCrunch
- It supports live chat, knowledge base, chatbots, and much more.
- Has a mobile app for support agents.
Cons of HelpCrunch
- It offers limited integration options.
- The base plan has very limited features.
- Too many features make it overwhelming (as said by users of on various forums).
HelpCrunch User Reviews
HelpKit - a better alternative
While HelpCrunch is nice, there are surely many caveats, as mentioned above, which may be a deal breaker for many.
HelpKit is an alternative to HelpCrunch that comes with a knowledge base first approach that uses your existing help docs and guides to answer generic questions while the others get routed either to your inbox or to the supported ticketing software such as HubSpot.
Want to read this from a user’s perspective? Read why James, Founder of Leave Me Alone, closed live chat and their GitBook help docs and moved to HelpKit. Moreover, it’s not the only example; there are plenty.
Pricing: Starts at $19/mo. for 1 seat, the next plan starts at $39/mo. for 5 seats and many more added features.
Frequently asked questions:
What Is HelpCrunch?
HelpCrunch is an all-in-one customer support software that offers features such as live chat, shared inbox, chatbots, knowledge base, email automation, and popup tools.
Who Uses HelpCrunch?
HelpCrunch is used by businesses of all sizes, including SMBs and enterprises, to provide customer support and engage with their audience.