Changelog

Stay up-to-date with updates and improvements to HelpKit


 
 

 

🚀 FEATURE

October 18, 2021

🌟 Custom JavaScript

Our custom JavaScript feature allows you to embed custom JS code to your HelpKit site. Need to implement your own code or a service we don't provide out of the box yet? Then this is what you are looking for ✨

 

All you have to do is:

  1. Go to Settings/Integrations and scroll down to the Custom JavaScript section
  1. Enter your custom JS code
  1. Hit save
Notion image
⚠️
IMPORTANT: Please make sure that you wrap your custom js code within a <script></script> tag. You can add multiple script tags below each other if necessary. Please only embed code from providers that you trust.
 

 

🛠️ IMPROVEMENT

October 18, 2021

⏯️ Custom Link for Contact Us Button

HelpKit allows you to connect a wide range of contact providers to the Contact Us button. If you want you can also set a custom link for the Contact Us button. This is especially helpful if you want to provide help via WhatsApp, Telegram or a simple mailto email link.

 

Want people to contact you via WhatsApp? Want people to join your Telegram group or DAO discord chat? HelpKit got you covered.

Notion image
 

 

🚀 FEATURE

October 18, 2021

💬 Introducing: Contact Providers

Contact providers are a feature of HelpKit that help your customers contact you. In a perfect world your knowledge base articles should solve all your customers questions. However, we all know that we unfortunately don't live in a perfect world and if customers need to contact you, they should have a great experience doing so.

 

HelpKit currently supports the following three contact integrations:

 
 

You can setup your Contact integration via Settings/Contact Integration. Choose your preferred provider, enter the required information such as an Website Widget ID and click save.

Notion image
 

 

🛠️ IMPROVEMENT

October 18, 2021

New Widget Code

We massively improved the widget code. From now on you don't need a config object anymore. All you need is one line of code. All your dashboard changes are automatically applied to your widget. No need to replace the code.

Notion image

Before:

<script>
        var HelpkitConfig = {
            id: "try",
            button: {
                display: true,
                position: "bottom_right",
                backgroundColor: "rgba(59, 35, 76, 1)",
                icon: 'questionMark'
            },
            contact: {
                provider: 'crisp',
                appId: '2342343'
            }
        }
</script> 
<script type="text/javascript" src="https://www.helpkit.so/widget/script.js" async></script>

After:

<script id="helpkit-widget" data-project-id="debug" type="text/javascript" src="https://www.helpkit.so/widget/script.js" async></script>
 

 
 

🚀 FEATURE

October 18, 2021

📝 Introducing: Documentation Layout

Documentation is an essential component of any software product. It explains what the software does, how it works, how it integrates with other tools, and provides a look behind the scenes.

 

With the addition of the new documentation layout you can now change the style of your knowledge base site between a Help Center and Documentation look.

 

The new documentation layout has all sub collections pinned to a convenient left sidebar and also displays a table of content for each individual article. At HelpKit we care a lot about details, so we made the table of content sections reactive based on your users reading progress.

 

HelpKit's mission is to make a user-friendly, easy and productive product for companies to create, edit and share knowledge and we hope that the new doc layout will make it even better.

Notion image
Notion image

🚀 FEATURE

October 18, 2021

📧 Interactive contact form

Until today, HelpKit's Contact Us button was simply a mailto link pointing to your support email address. We decided to improve this crucial process and craft a fully interactive contact form that your users can fill out and send to you. After a user has submitted the contact form, HelpKit will send you a dedicated notification email with the user's message. You can then simply reply to the email so that the user will get an answer.

 

While this is not a full fledged out ticketing system yet, it tremendously improves the user experience and we are constantly learning from your feedback to make it better.

 
Notion image
 

🛠️ IMPROVEMENT

October 17, 2021

🎛️ Smooth widget animations and article expansion

HelpKit's widget has now a beautiful opening and closing animation which makes it feel much smoother. Additionally, we decided to automatically increase the width of your widget whenever an article is opened. This will enhance your customers' reading experience a lot.

 
Notion image
 

🛠️ IMPROVEMENT

October 16, 2021

💬 Choose your widget icon

From now on you can choose between a speech bubble and question mark widget icon and even hide the text so that only a circle shows up. Moreover, the help bubble now switches from a help bubble to a close icon when opened.

Notion image
 

🚀 FEATURE

October 14, 2021

📊 Analytics support

We have added third-party analytics support so that you can track your page views and see which articles are viewed the most. Currently we support Google Analytics and Plausible – a privacy friendly alternative. If your favorite analytics tool is missing just reach out and tell us which one you would like to see being added.

Notion image
Notion image