🏆 best tools

Zendesk review and a better alternative

• 3min Zendesk review and a better alternative

Having a positive customer experience is very important. It can help your business in increased customer retention, loyalty and stand out from the competition.

 

In this blog, we will have a look at Zendesk, a well-known customer support tool, and see whether there is a better alternative to it in the market.

Zendesk review

Zendesk is software-as-a-service that is used for customer support, sales, and other types of customer communications. It aims to improve customer relationships and support them across channels such as chat, web, email, voice, and social media. It also provides excellent customer experiences with cross-channel assistance and easy-to-use tools. It also provides over 1,000 integrations to quickly collaborate with other apps.

Zendesk is also one of the most simple (in a good way) and easy-to-use customer support tools.

 

Pros of Zendesk

  • It is simple to set up and easy to use.
  • It can integrate multiple apps.
  • It provides mobile support.
  • It offers strong ticketing and routing features.
 

Cons of Zendesk

  • It is expensive in comparison to other software.
  • The best support features are available on higher-priced plans.
  • Many users complained about poor customer support.
 

Zendesk User Reviews

"Fantastic! Zendesk is where you need to be for Ticketing."
 
"Decent platform, but the customer support and account management is awful"

HelpKit - a better alternative

While Zendesk is nice, there are surely many caveats, as mentioned above, which may be a deal breaker for many.

HelpKit is an alternative to Zendesk that comes with a knowledge base first approach that uses your existing help docs and guides to answer generic questions while the others get routed either to your inbox or to the supported ticketing software such as HubSpot.

Want to read this from a user’s perspective? Read why James, Founder of Leave Me Alone, closed live chat and their GitBook help docs and moved to HelpKit. Moreover, it’s not the only example; there are plenty.

Pricing: Starts at $19/mo. for 1 seat, the next plan starts at $39/mo. for 5 seats and many more added features.

Frequently asked questions:

Is Zendesk any good?

Many organizations use Zendesk as their customer service software and sales CRM, but if you're looking for an affordable, simple, yet powerful alternative, you might want to try HelpKit.

What is the disadvantage of Zendesk?

While Zendesk has its benefits, it also has some drawbacks. These include high pricing, limited features on lower-tier plans, and average customer support even for those who pay for their service.

Why is Zendesk so successful?

There are multiple reasons for the success of Zendesk, but the two primary factors are its ease of use and its capacity to integrate with various tools.

What is Zendesk used for?

Primarily used as a customer service tool, Zendesk has recently added features that make it usable for sales as well, such as its pre-sales chat tool.

 

Related Articles

🏆 best tools

Best HelpDesk Tools (Buyer’s Guide 2024)

4min

Helpdesk tools are a lifesaver when it comes to SaaS. Learn about the best HelpDesk Tools for 2024.

🏆 best tools

Best Live Chat Tools – Definitive Guide 2024

4min

Live chat tools are excellent for pre-sale communication and customer support. Learn about the best Live Chat tools for 2024

🏆 best tools

Best help desk ticketing software [Guide 2024]

4min

Help desk ticketing software is a simple and efficient way to manage customer inquiries. Learn about the best help desk ticketing software for 2024

🏆 best tools

Help Scout review and a better alternative

3min

Let’s review Help Scout, a help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

🏆 best tools

Document360 review and a better alternative

3min

Let’s have a look at Document360, a well-known knowledge base tool, and see whether there is a better alternative to it in the market.

🏆 best tools

Zoho Desk review and a better alternative

3min

Let’s have a look at Zoho Desk, an affordable and popular help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

🏆 best tools

Best software documentation tools 2024

3min

Let’s discover the best software documentation tools to get you started.

🏆 best tools

HelpCrunch review and a better alternative

3min

Let’s have a look at HelpCrunch, an affordable and popular help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

🏆 best tools

Freshdesk review and a better alternative

3min

Let’s have a look at Freshdesk, an affordable and popular help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

🏆 best tools

Crisp review and a better alternative

3min

Let’s have a look at Crisp, an affordable and popular help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

🏆 best tools

Intercom review and a better alternative

3min

Let’s have a look at Intercom, an affordable and popular help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

🏆 best tools

HappyFox review and a better alternative

3min

Let’s have a look at HappyFox, an affordable and popular help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

🏆 best tools

Gitbook review and a better alternative

3min

Let’s have a look at Gitbook, an affordable and popular help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.

HelpKit 7 Day Free Trial Graphic Ready to turn your
Notion pages into a
professional

Join 350+ happy customers reducing their support ticket load and getting customers to their answers quickly.

Or continue with
Free 7-day trial
No credit card required
24/7 support