Unleashing Efficiency with HelpKit: Elephas Path to Stress-Free Support
• 3 min
HelpKit plays a vital role in supporting Elephas and its features. Without HelpKit, it would be nearly impossible to assist our users effectively. The availability of comprehensive guides and resources served right from Notion saves us time and energy while ensuring our customers can use our tool efficiently.
– Kamban, Co-Founder of Elephas.app
Kamban and Ayush are the founders of Elephas, a personal AI writing assistant available for Mac, iPhone, and iPad. As Elephas gained popularity, the team encountered a growing number of customer inquiries and sought a solution to streamline their support process. They discovered HelpKit through the #buildinpublic community on Twitter and were drawn to its seamless integration with Notion, its user-friendly interface, and affordable pricing. By leveraging HelpKit, Elephas now delivers comprehensive support documents and tutorials to users, continually improving their articles based on insights and search analytics. This has resulted in a significant decrease in support tickets for Elephas, enabling them to focus on proactive initiatives and providing their customers with prompt resolutions to their queries.
What were you looking for in a help center software?
We were looking for a platform where we could effectively document all the knowledge about Elephas and its features, making it easily accessible and searchable for our users. This has significantly reduced the number of customer service requests we receive on a daily basis.
Where did you hear about HelpKit?
We discovered HelpKit through the #buildinpublic community on Twitter.
Why did you choose HelpKit over other platforms?
HelpKit caught our attention with its intuitive user interface and effortless integration with Notion, making it the ideal choice for streamlining our knowledge management process.
How do you currently use HelpKit?
We utilize HelpKit to create support documents for all new features of Elephas. These documents are published via HelpKit, enabling our users to easily find the information they need. We include step-by-step instructions and videos to provide comprehensive guidance.
What’s your favorite HelpKit feature?
My favorite HelpKit feature is Insights. It provides a valuable overview of the top articles. And, of course, the seamless integration with Notion is another feature we absolutely love. Using Notion as a CMS for our knowledge base enables us to work so much faster and focus on building a great product.
How does HelpKit help you and your customers?
HelpKit plays a vital role in supporting Elephas and its features. Without HelpKit, it would be nearly impossible to assist our users effectively. The availability of comprehensive guides and resources served right from Notion saves us time and energy while ensuring our customers can use our tool efficiently.
If you could only give one tip to improve your customer support, what would it be?
Make sure to never answer the same question twice. Document every customer question in a new support article, and when it arises again, simply share the link to the document. Simple tip but extremely effective!
