Top-Notch Support: Forever Booked's HelpKit Experience
• 3 min
We use HelpKit for pretty much everything training-related. It’s where we keep our training guides, support info, and any new updates we have for our software. It’s been a real lifesaver in keeping everything organized and nicely displayed.
– Jordan Ursel, Co-Founder of Forever Booked
Meet Jordan Ursel, the co-founder of Forever Booked, a company that's all about giving medical spas the upper hand with top-notch software and advertising strategies. As Forever Booked began to expand, the team faced a growing challenge – managing a flood of customer inquiries and ensuring their clients had easy access to training materials. Their search for a solution led them to HelpKit. What drew them in? HelpKit's seamless integration with their already-in-use Notion, its simplicity, and the way it made information accessible without any hassle. Now, they're using HelpKit to streamline their training and support resources, making things easier not just for themselves, but for their customers too. It's all about delivering information in a straightforward, effective way – reducing the need for back-and-forth support and helping their clients get the most out of their services.
What were you looking for in a help center software?
We needed something super user-friendly to host our training materials. It had to be easy to use and would easily integrate with our existing support architecture. Simply straightforward and effective.
Where did you hear about HelpKit?
I found HelpKit just by searching on Google. We were looking for something that could do the job without making things complicated.
Why did you choose HelpKit over other platforms?
Well, we were already using Notion, so that was a big plus for HelpKit. It seemed like the easiest option out there, without needing to learn a whole new system.
How do you currently use HelpKit?
We use HelpKit for pretty much everything training-related. It’s where we keep our training guides, support info, and any new updates we have for our software. It’s been a real lifesaver in keeping everything organized and nicely displayed.
What's your favorite HelpKit feature?
I really like how HelpKit works with Notion. It keeps the look and feel we’re used to, which makes our stuff not only helpful but also nice to look at.
How does HelpKit help you and your customers?
HelpKit's been great for us and our customers. It makes putting together training materials a breeze, and our customers find it super easy to get what they need from it.
If you could only give one tip to improve your customer support, what would it be?
If I had to give just one piece of advice, it’d be to keep things simple. The easier it is for people to get what they need, the less you’ll have to jump in and help out.
