HappyFox review and a better alternativeAugust 21, 2023 • 3min
Help desk software is the core of customer support in any organization. It can help your company by tracking and responding to support requests in an organized way. Today we will look at HappyFox, a help desk software, and examine its benefits and drawbacks, as well as look into a better alternative.
HappyFox is a help desk management software that can help you boost customer satisfaction while also optimizing your workflow. By using its help desk, you can speak with your customers and provide immediate assistance. You can convert email, phone, chat, and web queries into tickets and organize them. It also offers online knowledge base software, so your consumers can receive help instantly.
Pros of HappyFox
- It is simple to use.
- It has a user-friendly design.
Cons of HappyFox
- Social media integration is limited to Facebook and Twitter.
- The Asset Management feature is only available on higher-pricing plans.
HappyFox User Reviews
HelpKit - a better alternative
While HappyFox is nice, there are surely many caveats, as mentioned above, which may be a deal breaker for many.
HelpKit is an alternative to HappyFox that comes with a knowledge base first approach that uses your existing help docs and guides to answer generic questions while the others get routed either to your inbox or to the supported ticketing software such as HubSpot.
Want to read this from a user’s perspective? Read why James, Founder of Leave Me Alone, closed live chat and their GitBook help docs and moved to HelpKit. Moreover, it’s not the only example; there are plenty.
Pricing: Starts at $19/mo. for 1 seat, the next plan starts at $39/mo. for 5 seats and many more added features.
Frequently asked questions:
What are the benefits of HappyFox?
HappyFox is a popular help desk tool that also comes with additional features (charged extra) such as live chat and chatbot. The primary benefit of HappyFox is its complete suite for customer support that also comes with an easy to use UI.
Who uses HappyFox?
Popular companies such as Jabra, Sennheiser, and Whirlpool use HappyFox for their customer communications.
What is HappyFox chat?
HappyFox chat is a live chat tool that can be accessed by paying an additional $29/month for up to 500 chats and unlimited agents