🎓 Tutorial

How to Use Notion to Create a Help Center for your Company

November 27, 2021 • 7 min How to Use Notion to Create a Help Center for your Company
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Unless you have built a flawless product (congratulations 🤩), your customers will always have questions. They want to get immediate help when they need it most. No emails, no chat, no annoying waiting for an answer. They need a self-service help center and we think that Notion is one of the best tools to make that happen.

This article will be a walkthrough of how to build a help center using Notion. We will cover three simple steps needed to create, organize, and publish your help articles with Notion in less than 10 minutes.

The tools we will use

  • Notion: To easily write and edit the articles
  • HelpKit: To convert your Notion pages into a hosted self-service help center

What is Notion?

Notion is an all-in-one workspace for managing projects and content, with an amazing drag and drop text editor. It was designed as a simple way to organize your company’s files, documents, notes, ideas, and everything else. Notion offers a workspace that can be used as a text editor, planner, spreadsheet editor, sketchpad – basically anything you might need to focus on in your company.

What are the benefits of using Notion to build a help center?

If you are reading this, I assume that you probably already manage a lot of your company’s data in Notion. Why bother with yet another tool that you have to get familiar with? If you have not used Notion before, that’s ok as well. One of Notion’s biggest strengths is its drag and drop text editor and the various block types that come with it. Writing good help articles takes up a lot of time and hence working with a good text editor is crucial. Notion also offers a great real-time collaboration feature that allows your whole team to seamlessly collaborate on writing help articles if you are working in bigger teams. Overall, Notion is an amazing tool for writing your help articles. Best of all, it’s totally free. If that’s not enough Notion gifts your startup $1000 USD credit towards any team-based plan when you apply via their Notion for Startups program.

Two options to build a help center with Notion

Option 1: Share your default Notion page

The first and probably easiest option is to develop your own page structure, create the pages in Notion and then share the default Notion page. While this option works great for hobby/smaller projects, it comes with some caveats:

Pros and Cons of using the default option for your Notion help center
Pros and Cons of using the default option for your Notion help center
Examples of help centers built with the default sharing option
Examples of help centers built with the default sharing option

Option 2: Use HelpKit to transform your Notion page into a professional help center

As an alternative, you can use HelpKit to transform your Notion page into a hosted professional help center. Similar to tools such as Intercom or Zendesk, HelpKit hosts your help center on a custom domain such as support.helpkit.so and allows you to match it with your company's branding. Basically, you write your help articles in Notion and HelpKit takes care of the rest. It's as simple as that. Here are all the pros and cons:

Pros and Cons of using HelpKit for your Notion help center
Pros and Cons of using HelpKit for your Notion help center
Example of how HelpKit turns your structured Notion page into a hosted professional help center
Example of how HelpKit turns your structured Notion page into a hosted professional help center

How to build a Notion help center in 3 steps with HelpKit

Setting up your knowledge base with Notion and HelpKit is very easy. Simply follow the following three steps:

1. Sign up for HelpKit and duplicate our Notion template

The first thing you have to do is sign up for HelpKit. There's a seven day free trial, so you have all the time to try it out 😉

Then duplicate our predefined Notion template into your own Notion workspace and give it a cool name.

HelpKit's template helps you to keep your help articles structured
HelpKit's template helps you to keep your help articles structured

2. Find and copy your Notion page URL

Next, navigate to the template that you have duplicated into your own workspace and copy the Notion page link of the root page.

  1. On your root page hover over the very top of your Notion page
  1. Click on the Share button
  1. Toggle on the Share to web toggle
  1. Click on Copy
    1. Share your root Notion page to web
      Share your root Notion page to web

3. Add your Notion Page URL

Last but not least, paste the Notion page URL from your clipboard into the according field. Wait a few seconds until HelpKit fetches your page and displays the green checkmark.

Add your Notion page URL here
Add your Notion page URL here

Boom! ⚡That's it.

HelpKit will show your fetched Notion page content
HelpKit will show your fetched Notion page content

Next steps

After the onboarding setup is finished - all you have to do is jump into the HelpKit Notion template that you have duplicated into your own workspace and override it with your own content.

Notion image

Video tutorial

Summary

In this article, we have first learned about the benefits of using Notion to create your help center: its amazing drag and drop text editor and real-time collaboration feature. We then have discussed both options on how to actually get started creating your Notion help center. You can either manually compose your help center and then share the default Notion page or use HelpKit to create a structured and professional-looking hosted help center powered by Notion.

 

A knowledge base can provide all the information that your customers need in one place and reduce the time you spend on answering support tickets. Notion is an amazing text editor and combined with the magic of HelpKit you can create help centers that will blow your customers away.

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