Customerly.io Alternative Simple Help Centers Over Communication Suite Complexity
Escape Customerly.io's overwhelming feature set across live chat, email marketing, CRM, and automation. HelpKit delivers focused help center functionality through Notion's intuitive interface without the enterprise complexity.
Common Customerly.io Pain Points:
- Customerly.io is a massive communication suite with live chat, email marketing, CRM, automation - creating complexity for simple help centers
- Help center is just one small feature in a platform built for comprehensive customer communication
- Complex interaction-based pricing model that becomes expensive quickly
- Requires extensive setup across multiple modules and features
- No integration with existing Notion workflows teams already use
The Best Companies Are Using HelpKit
The ultimate alternative to Customerly.io for
customer support
Unlike Customerly.io, HelpKit is specifically optimized for creating help centers and documentation sites and comes with everything you need to run a professional customer support operation: Search engines can easily find your help articles, full-text & AI search bar, article analytics, embeddable widget and much more.
Powered by NotionYour content stays in Notion
Professional LookBlow away customers by how professional HelpKit looks
From an integrated table of contents to image previews, everything is designed to deliver an unmatched user experience. Unlike potentially unrefined pages with distracting URLs and links, HelpKit ensures a clean, professional interface that your customers will love.
Custom DomainConnect your custom domain
Make it match your brand by connecting your own subdomain so that it looks like support.piedpiper.com
Powerful SearchComes with full-text search – supercharged by AI
Multi-Language & VersionsPresent your knowledge base in multiple languages
AnalyticsOptimize your help articles
SEOMade for SEO
We cache your Notion data to serve your customers the fastest knowledge base site on earth and keep your site up even when Notion is down. Another amazing side benefit: Google, Bing and other search engines love to rank our fast websites.
Gated ContentProtect access to your knowledge base
IntegrationsIntegrate flawlessly with the systems you rely on
I love using Notion to write articles and then HelpKit takes care of the rest. It’s easy and beautiful. The help widget and analytics works great and is worth the price all on its own. Even if you haven’t used Notion, you’ll pick it up super fast and you’ll love how easy it is to update your articles.
Testimonial from Fred Cutler
CEO at
Standalone Center
Create a public or internal protected help center or documentation site with your own domain, custom appearance and SEO optimization
Embeddable Widget
Install our widget on your web/mobile app so users can get their answers quickly in context. Learn more about our embeddable widget and mobile app SDKs
Compare
HelpKit vs Customerly.io
Let's have a look how HelpKit outperforms Customerly.io feature by feature.
| Features | HelpKit | Customerly.io |
|---|---|---|
| Platform Focus | Dedicated help center platform | Comprehensive communication suite |
| Pricing Model | From $19/month total | Interaction-based pricing ($39-$249/month) |
| Setup Complexity | 5 minutes - connect Notion | Complex multi-module configuration |
| Learning Curve | Use familiar Notion interface | Extensive training on communication suite |
| Feature Approach | Focused on documentation | Communication suite with feature overload |
| Content Creation | Native Notion experience | Basic help center editor |
| Team Workflow | Integrates with existing Notion use | Requires adopting complex workflows |
| AI Implementation | Built-in AI for help centers | AI spread across communication tools |
| Support Focus | Self-service help centers | Mixed live chat/marketing/CRM approach |
"With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!"
Testimonial from Dan Kelly, CEO at Adjust Square.
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who are using
HelpKit
Help Center
Documentation
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🚀 Stop wasting time with outdated help center software
Watch Dominik create a full help article using Notion + ChatGPT in under 5 minutes. No clunky and bloated help center software. No formatting headaches. Just a fast, clean workflow that actually works.
👉 What you'll learn:
Want to migrate from Customerly.io?
We'll seamlessly import your existing content from Customerly.io into our powerful Notion-based help center. Our migration experts handle everything so you can focus on what matters most.
Lightning Fast
Complete migration in 2-3 days
100% Accurate
Preserve all formatting & structure
Zero Hassle
We handle everything for you
Frequently asked questions
You have questions about how HelpKit compares as a Customerly.io alternative? 🤔 We have the answers. If you can't find the answer you are looking for simply reach out.
- Why choose HelpKit over Customerly.io's communication suite?
- HelpKit focuses specifically on help centers and documentation, while Customerly.io is a massive communication suite with live chat, email marketing, CRM, automation, and more. This creates unnecessary complexity when you just need a great help center. HelpKit delivers superior documentation features without the enterprise bloat.
- How does HelpKit's pricing compare to Customerly.io?
- HelpKit offers transparent flat-rate pricing starting at $19/month total. Customerly.io uses complex interaction-based pricing ranging from $39-$249/month that can become expensive as your usage grows. HelpKit provides predictable costs without worrying about interaction limits.
- Is HelpKit simpler to set up than Customerly.io's complex platform?
- Much simpler! Customerly.io requires extensive setup across multiple modules including live chat, email marketing, automation workflows, CRM configuration, and team management. HelpKit takes 5 minutes to connect your Notion workspace and you're live. No complex configuration required.
- How does HelpKit's help center compare to Customerly.io's?
- HelpKit's help center is the core product, built with Notion's powerful editor and database capabilities. Customerly.io's help center is just one small feature in a platform designed for comprehensive customer communication. You get much more sophisticated content organization and creation with HelpKit.
- Can HelpKit work independently unlike Customerly.io's suite approach?
- Yes! HelpKit is a standalone help center solution that doesn't require other tools. Customerly.io is built as a comprehensive communication suite where features are interconnected, adding complexity if you only need help center functionality. HelpKit gives you focused help center capabilities without suite dependencies.
- How does content creation in HelpKit compare to Customerly.io?
- HelpKit uses Notion's powerful editor with rich formatting, multimedia, databases, and collaborative editing. Customerly.io has a basic help center editor that's secondary to their communication tools. Notion's content creation capabilities far exceed Customerly.io's limited help center editor.
- What about team adoption - HelpKit vs Customerly.io?
- HelpKit has instant team adoption since most teams already use or can quickly learn Notion. Customerly.io requires extensive onboarding across live chat, email marketing, CRM, and automation tools even if you only need help center functionality. HelpKit eliminates this complexity entirely.
About HelpKit
I want you to deal with less support and
make your knowledge base work for you
Hey 👋
I’m Dominik, the founder of
HelpKit.
There are already a couple of knowledge base softwares out there to help you improve your customer support. And while most of them are certainly doing a good job, are they actually making use of the best content management system in the world?
I have been using Notion for a few years now. It's an
amazing tool for storing and organizing all of my company's knowledge
and documentation. After a while, I realized that I need something
that I can expose to my customers. I didn't want to leave Notion.
Furthermore, it should feel similiar to tools such as Intercom or
Zendesk.
Since I couldn't find the right solution –
I built HelpKit. Sure, you can publish your Notion
page on its own but it might come across as unprofessional. The messy
Notion url, distracting links pointing to Notion and the lack of
customizability are just a few disadvantages...
HelpKit is solving all of this. It is for businesses who need an easy way to create a reliable knowledge base powered by Notion.
— Dominik Sobe, Founder
Ready to turn your Notion pages into a
professional
Join 350+ happy customers reducing their support ticket load and getting customers to their answers quickly.