For Healthcare Software
Product Docs Clinicians Can Actually Use Mid-Shift
Your users are clinicians with ninety seconds between patients. HelpKit turns your Notion docs into a fast, searchable help center that answers their question now, with protected access for the content that shouldn't be public.
The Best Companies Are Using HelpKit
Clinical users have no time to hunt
A clinician who can't find the answer in one search calls support or gives up on the feature. Fast search and skimmable articles aren't nice-to-haves here.
Not everything belongs in public
User guides should be public; internal clinical workflows and staff SOPs shouldn't. Running both from one tool usually means running neither well.
Outdated instructions are a real risk
In healthcare software, a stale guide isn't an annoyance, it's a support escalation. Docs that live in Notion actually get updated when the product changes.
What you get
Everything included, nothing to build
Public guides + protected SOPs
One workspace, two audiences: public product docs for users, protected access (password, email list, or JWT) for internal material.
AI answers with citations
Users ask in plain language and get answers drawn from your own documentation, linked to the source article.
Instant updates from Notion
When workflows change, whoever owns the docs edits Notion and the live site follows. No release cycle for documentation.
Professional, trustworthy presentation
Your domain, your branding, clean design. In healthcare, polish reads as credibility.
Control exactly who gets in with protected access
Public user guides and internal clinical SOPs are two different audiences. Run both from one Notion workspace, with the internal side locked down.
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Password protection
- Protect your whole site with a single password. The simplest and most efficient access control, and you can rotate it whenever you need to.
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Restricted email list
- Define exactly who can access your site with an approved email list. It lives in Notion, so it works with Zapier and Make out of the box.
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Custom backend authentication
- Authenticate visitors with your own login system and fully control who gets in. Ideal for internal documentation and enterprise portals.
Powered by HelpKit AI
Answers before anyone has to ask you
HelpKit AI is trained on your own content. Visitors ask questions in plain language and get an instant answer, with links back to the article it came from.
- ✓Trained automatically on every article you publish
- ✓Answers cite the source article, so nothing is invented
- ✓Works around the clock, in every timezone your users are in
Why your docs belong in Notion
The docs tool your team already knows how to use
Everyone can edit, today. Your team writes in Notion already, so there's no docs platform to learn, no markdown to teach, and no developer bottleneck between "we should update that article" and it being updated.
Docs stay current. Documentation goes stale when updating it is a chore. Editing a Notion page is not a chore, which is why Notion-based docs actually get maintained.
One source of truth. Your knowledge lives in one workspace instead of being copy-pasted into a separate docs system that drifts out of date the same week.
HelpKit adds the pro layer. Notion is the editor; HelpKit is the publishing engine: your domain, search, AI answers, analytics, and access control on top of the pages you already have.
How it works
Your help center, live in three steps
- 1
Write in Notion
User guides, onboarding flows, and internal SOPs where your team already works.
- 2
Set access levels
Public for product docs, protected for internal content. About 15 minutes.
- 3
Share with users and staff
Each audience gets exactly the content meant for them.
Healthcare software teams across scribing, therapy, and health-data products run their documentation on HelpKit.
Included on every plan
Everything a professional site needs
Fully branded
Your logo, colours and typography. No HelpKit badge on paid plans.
Your custom domain
Serve on help.yourdomain.com with SSL included, so SEO authority stays yours.
Multilingual
Run several languages from one workspace, without a duplicate system per market.
Instant search
Full-text search that returns answers as visitors type, across every article.
Insights that name gaps
See what people searched for and did not find, so you know which article to write next.
Protected access
Public, password, email allow-list or JWT via your own login. Set it per project.
Embeddable widget
Answers inside your product, without sending anyone out to a browser tab.
AI-readable by default
llms.txt and clean semantic markup, so assistants can quote your docs correctly.
Edits go live instantly
Publish from Notion. No rebuild, no release, no ticket to the web team.
With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!
Testimonial from Dan Kelly
CEO at Adjust Square
Frequently asked questions
Can we separate public docs from internal clinical SOPs? +
Yes, and you should. Run your public product documentation as one project and internal SOPs as a protected project (password, email list, or JWT auth through your existing login system), both synced from Notion.
Should patient data go into the help center? +
No. A help center is for product and process knowledge: how to use features, how workflows run, how to troubleshoot. Keep patient records in your clinical systems; keep the knowledge about your product in HelpKit.
Our users range from tech-savvy to not at all. Does that work? +
That range is exactly what help centers are for. Skimmable articles with screenshots serve the less technical users, search and AI answers serve everyone, and your support team stops answering the same question per clinic.
How fast can we be live? +
If your docs exist in Notion, about 15 minutes to a branded help center on your domain. Writing the docs is the real work, and your team has probably done most of it already.
Ready to turn your Notion pages into a
professional
Join 1000+ happy customers reducing their support ticket load and getting customers to their answers quickly.