Zendesk Alternative for Modern Help Centers

Tired of Zendesk's complexity and high costs? HelpKit offers a simpler, more affordable way to build beautiful help centers directly from your Notion workspace.

Common Zendesk Pain Points:

  • Zendesk is expensive and overly complex for simple help centers
  • Limited customization and outdated design
  • Poor content creation experience compared to Notion
  • Requires technical setup and ongoing maintenance
HelpKit is the best alternative

The Best Companies Are Using HelpKit

Railway.app is using HelpKit ThomasJFrank.com is using HelpKit
Opalcamera.com is using HelpKit MIT Massachusetts Institute of Technology is using HelpKit
Versapay.com is using HelpKit Softr.io is using HelpKit
Arrows.to is using HelpKit

The ultimate alternative to Zendesk for customer support

Unlike Zendesk, HelpKit is specifically optimized for creating help centers and documentation sites and comes with everything you need to run a professional customer support operation: Search engines can easily find your help articles, full-text & AI search bar, article analytics, embeddable widget and much more.

Powered by Notion Powered by Notion

Your content stays in Notion

Creating content, answering questions, and adding tutorial videos has never been easier with Notion's amazing editor and block types. No coding or technical skills necessary. Just sign up and connect your Notion page to get started!
Your content stays in Notion
Blow away customers by how great it looks Professional Look

Blow away customers by how professional HelpKit looks

Your customers deserve a professional looking documentation site beyond Zendesk templates. Our platform has been built from the ground up to create a professional documentation site that's not just aesthetically pleasing but also functionally superior.

From an integrated table of contents to image previews, everything is designed to deliver an unmatched user experience. Unlike potentially unrefined pages with distracting URLs and links, HelpKit ensures a clean, professional interface that your customers will love.
Blow away customers by how great it looks
Connect your custom domain Custom Domain

Connect your custom domain

We have chosen our name for a reason. We host your project on a subdomain of our pretty helpkit.so domain such as piedpiper.helpkit.so

Make it match your brand by connecting your own subdomain so that it looks like support.piedpiper.com
Connect your custom domain
Get feedback in the form of comments and approvals Powerful Search

Comes with full-text search – supercharged by AI

HelpKit's search functionality surpasses that of Zendesk by incorporating full-text search with our optional HelpKit AI ↗️ enhancements, turning your help articles into an interactive, 24/7 AI-powered chatbot. This sophisticated search system is tailored to ensure your users find exactly what they need quickly and efficiently.
Sophisticated search
HelpKit supports multiple languages and versions Multi-Language & Versions

Present your knowledge base in multiple languages

Create localized versions of your knowledge base for different countries or maintain separate versions of your product documentation. Serve multiple versions via subpaths such as support.piedpiper.com/fr or support.piedpiper.com/v1
Serve multiple versions of your knowledge base
Receive Article Feedback Analytics

Optimize your help articles

With HelpKit, you gain deeper insights into how your content performs. Our analytics go beyond basic metrics to include user reactions and search intents, offering you actionable feedback to continually refine your articles. This is a level of detail you won't find with Zendesk's simpler analytics.
Easily rearrange your app screenshots and videos until satisfied
Optimized for Google, Bing and co SEO

Made for SEO

We cache your Notion data to serve your customers the fastest knowledge base site on earth and keep your site up even when Notion is down. Another amazing side benefit: Google, Bing and other search engines love to rank our fast websites.

Customize your app store preview
Receive Article Feedback Gated Content

Protect access to your knowledge base

HelpKit offers advanced content gating options, which Zendesk lack. Whether you're looking to monetize your knowledge base or provide exclusive access to certain users, HelpKit gives you the tools to secure your content effectively, from password protection to subscriber-only access.
Easily protect and sell your HelpKit Notion site via password protect, restricted email list and more
Customize app store preview Integrations

Integrate flawlessly with the systems you rely on

While Zendesk may offer limited integration options, HelpKit directly integrates with the tools you already use. Connect to Slack for notifications, embed your live chat widget from Intercom, Hubspot, Crisp and more. Need your app connected to HelpKit? We got you covered.
Customize your site experience
Get Started for Free →
Free 7-day trial
No credit card required
24/7 support

I love using Notion to write articles and then HelpKit takes care of the rest. It’s easy and beautiful. The help widget and analytics works great and is worth the price all on its own. Even if you haven’t used Notion, you’ll pick it up super fast and you’ll love how easy it is to update your articles.

Testimonial from Fred Cutler

CEO at

Standalone Center

Create a public or internal protected help center or documentation site with your own domain, custom appearance and SEO optimization

HelpKit Public Help Center or Documentation powered by Notion

Embeddable Widget

Install our widget on your web/mobile app so users can get their answers quickly in context. Learn more about our embeddable widget and mobile app SDKs

Help Kit Knowledge Base Widget powered by Notion

Compare

HelpKit vs Zendesk

Let's have a look how HelpKit outperforms Zendesk feature by feature.

Features HelpKit Zendesk
Monthly Cost (Team Plan) From $39/month total From $55/agent/month
Setup Time 5 minutes Hours to days
Content Creation Native Notion experience Custom editor with limitations
Customization No-code customization Requires developers
AI-Powered Chat Additional cost
Embeddable Widget Limited functionality
Modern Design Outdated templates
Notion Integration Native None
Get Started for Free →
Free 7-day trial
No credit card required
24/7 support

"With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!"

Testimonial from Dan Kelly, CEO at Adjust Square.

Testimonials

Join Hundreds Of Happy Customers

See what others say about us on the world wide web 🥰

Video thumbnail

🚀 Stop wasting time with outdated help center software

Watch Dominik create a full help article using Notion + ChatGPT in under 5 minutes. No clunky and bloated help center software. No formatting headaches. Just a fast, clean workflow that actually works.

👉 What you'll learn:

Turn ChatGPT + Notion into a help center powerhouse
Use markdown from ChatGPT directly in Notion
Sync everything instantly with HelpKit
Why you'll never need a bloated help center software again
5 min watch Real workflow

Want to migrate from Zendesk?

We'll seamlessly import your existing content from Zendesk into our powerful Notion-based help center. Our migration experts handle everything so you can focus on what matters most.

Lightning Fast

Complete migration in 2-3 days

100% Accurate

Preserve all formatting & structure

Zero Hassle

We handle everything for you

Usually takes 2-3 days

Frequently asked questions

You have questions about how HelpKit compares as a Zendesk alternative? 🤔 We have the answers. If you can't find the answer you are looking for simply reach out.

Why switch from Zendesk to HelpKit for help centers?
HelpKit offers a much simpler and more affordable alternative to Zendesk. While Zendesk requires complex setup and ongoing maintenance, HelpKit gets you up and running in just 5 minutes with your existing Notion content. Plus, it costs significantly less than Zendesk's enterprise plans.
How does HelpKit's content creation compare to Zendesk?
HelpKit uses Notion's powerful editor, which is far superior to Zendesk's limited custom editor. With Notion, you get rich formatting, multimedia support, database functionality, and collaborative editing - all without the steep learning curve of Zendesk's system.
Can HelpKit replace Zendesk for enterprise companies?
Absolutely! HelpKit supports enterprise features like custom domains, advanced analytics, AI-powered search, content protection, and integrations with tools like Slack and Intercom. Many enterprises find HelpKit easier to manage and more cost-effective than Zendesk.
What's the cost difference between HelpKit and Zendesk?
HelpKit starts at $39/month for three users while Zendesk's team plan starts at $55/agent/month. That's a huge cost savings!
How long does it take to migrate from Zendesk to HelpKit?
Most teams migrate in under a day. You simply recreate your content structure in Notion (which is often faster and more intuitive than Zendesk's editor), connect it to HelpKit, and you're live. No complex export/import processes or developer involvement needed.
Does HelpKit have the same analytics capabilities as Zendesk?
HelpKit provides comprehensive analytics including article views, search queries, user reactions, and performance insights. Unlike Zendesk's basic analytics, HelpKit gives you actionable data to improve your content without the complexity of Zendesk's reporting system.

About HelpKit

I want you to deal with less support and make your knowledge base work for you

Hey 👋
I’m Dominik, the founder of HelpKit.

There are already a couple of knowledge base softwares out there to help you improve your customer support. And while most of them are certainly doing a good job, are they actually making use of the best content management system in the world?

I have been using Notion for a few years now. It's an amazing tool for storing and organizing all of my company's knowledge and documentation. After a while, I realized that I need something that I can expose to my customers. I didn't want to leave Notion. Furthermore, it should feel similiar to tools such as Intercom or Zendesk.

Since I couldn't find the right solution – I built HelpKit. Sure, you can publish your Notion page on its own but it might come across as unprofessional. The messy Notion url, distracting links pointing to Notion and the lack of customizability are just a few disadvantages...

HelpKit is solving all of this. It is for businesses who need an easy way to create a reliable knowledge base powered by Notion.

— Dominik Sobe, Founder

📖 Read our full Zendesk in-depth review

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