For Fintech
Money Questions Deserve Instant Answers
Nobody waits calmly when it's about their money. HelpKit turns your Notion docs into a polished help center that answers urgent questions instantly, and looks trustworthy enough for a financial brand.
The Best Companies Are Using HelpKit
Financial questions feel urgent
A blocked card or a failed transfer makes users anxious now. Instant self-serve answers de-escalate before the angry ticket exists.
Polish is part of trust
In fintech, a janky support page reads as a janky product, and nobody wants a janky product holding their money. Your help center must look as credible as your app.
Public answers, internal playbooks
Customer guides should be public; compliance procedures and support playbooks shouldn't. You need both without running two systems.
What you get
Everything included, nothing to build
Branded, credible presentation
Your domain, your design language, fast pages. The help center extends your product's trust, not undermines it.
Public docs + protected internal content
Run customer guides publicly and internal playbooks behind password, email list, or JWT access, from one workspace.
AI answers with citations
Users ask about limits, fees, or verification in their own words and get answers from your actual documentation.
Instant updates
When a flow or fee changes, the docs change the same minute. Notion edit, live sync, no release dependency.
Control exactly who gets in with protected access
Customer guides belong in the open; compliance procedures and support playbooks do not. Run both, separated by the access model you choose.
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Password protection
- Protect your whole site with a single password. The simplest and most efficient access control, and you can rotate it whenever you need to.
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Restricted email list
- Define exactly who can access your site with an approved email list. It lives in Notion, so it works with Zapier and Make out of the box.
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Custom backend authentication
- Authenticate visitors with your own login system and fully control who gets in. Ideal for internal documentation and enterprise portals.
Powered by HelpKit AI
Answers before anyone has to ask you
HelpKit AI is trained on your own content. Visitors ask questions in plain language and get an instant answer, with links back to the article it came from.
- ✓Trained automatically on every article you publish
- ✓Answers cite the source article, so nothing is invented
- ✓Works around the clock, in every timezone your users are in
Why your docs belong in Notion
The docs tool your team already knows how to use
Everyone can edit, today. Your team writes in Notion already, so there's no docs platform to learn, no markdown to teach, and no developer bottleneck between "we should update that article" and it being updated.
Docs stay current. Documentation goes stale when updating it is a chore. Editing a Notion page is not a chore, which is why Notion-based docs actually get maintained.
One source of truth. Your knowledge lives in one workspace instead of being copy-pasted into a separate docs system that drifts out of date the same week.
HelpKit adds the pro layer. Notion is the editor; HelpKit is the publishing engine: your domain, search, AI answers, analytics, and access control on top of the pages you already have.
How it works
Your help center, live in three steps
- 1
Write guides in Notion
Account, payments, verification, and troubleshooting articles.
- 2
Connect HelpKit
Branding, domain, and protected internal projects in about 15 minutes.
- 3
Link from your app
The widget and help links put answers where the anxiety happens.
Fintech teams run their customer help centers on HelpKit, from spend management platforms to payment providers.
Included on every plan
Everything a professional site needs
Fully branded
Your logo, colours and typography. No HelpKit badge on paid plans.
Your custom domain
Serve on help.yourdomain.com with SSL included, so SEO authority stays yours.
Multilingual
Run several languages from one workspace, without a duplicate system per market.
Instant search
Full-text search that returns answers as visitors type, across every article.
Insights that name gaps
See what people searched for and did not find, so you know which article to write next.
Protected access
Public, password, email allow-list or JWT via your own login. Set it per project.
Embeddable widget
Answers inside your product, without sending anyone out to a browser tab.
AI-readable by default
llms.txt and clean semantic markup, so assistants can quote your docs correctly.
Edits go live instantly
Publish from Notion. No rebuild, no release, no ticket to the web team.
With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!
Testimonial from Dan Kelly
CEO at Adjust Square
Frequently asked questions
Can we keep internal procedures out of public view? +
Yes. Run public customer documentation and protected internal material (support playbooks, process docs) as separate projects, the internal one behind password, email list, or JWT auth.
How fast can we correct or update public information? +
Immediately. Edit the Notion page and the live help center syncs. For fintech, where a wrong fee or an outdated limit erodes trust fast, that speed is the feature.
Does self-service really work for money questions? +
For the repetitive majority, yes: verification steps, transfer times, fee explanations, and card issues follow patterns. Answering those instantly leaves your team free for the cases that genuinely need a human.
What about customers asking ChatGPT about our product? +
HelpKit publishes clean markup and llms.txt so AI assistants can cite your official documentation, which is exactly what you want when the alternative is an assistant guessing about your fees.
Ready to turn your Notion pages into a
professional
Join 1000+ happy customers reducing their support ticket load and getting customers to their answers quickly.