For Shopify App Developers
One Help Center Per App, All From Notion
Merchant questions answered before they become tickets, and tickets answered before they become bad reviews. HelpKit publishes a dedicated help center for each of your apps from the Notion docs you already write.
The Best Companies Are Using HelpKit
Reviews punish slow support
App store ratings live and die on support speed. A searchable help center answers merchants at 2 a.m., long before a frustrated review gets written.
Multiple apps, scattered docs
Each app deserves its own focused help center, not one pile of mixed articles. Merchants of one app should never wade through docs for another.
Docs rot while you ship
Small studios ship features weekly; separate doc tools fall behind. When docs are Notion pages, updating them is part of shipping, not a separate chore.
What you get
Everything included, nothing to build
A help center per app, one bill
Run separate branded help centers for every app from one Notion workspace and one account. One customer runs six.
Widget in your app admin
Embed help inside your app's admin pages so merchants get answers exactly where they're stuck.
AI answers for merchants
Merchants ask in their own words and get cited answers from your docs, around the clock and around the globe.
Insights per app
Failed searches and article performance per help center show you what to document next for each app.
Powered by HelpKit AI
Answers before anyone has to ask you
HelpKit AI is trained on your own content. Visitors ask questions in plain language and get an instant answer, with links back to the article it came from.
- ✓Trained automatically on every article you publish
- ✓Answers cite the source article, so nothing is invented
- ✓Works around the clock, in every timezone your users are in
Why your docs belong in Notion
The docs tool your team already knows how to use
Everyone can edit, today. Your team writes in Notion already, so there's no docs platform to learn, no markdown to teach, and no developer bottleneck between "we should update that article" and it being updated.
Docs stay current. Documentation goes stale when updating it is a chore. Editing a Notion page is not a chore, which is why Notion-based docs actually get maintained.
One source of truth. Your knowledge lives in one workspace instead of being copy-pasted into a separate docs system that drifts out of date the same week.
HelpKit adds the pro layer. Notion is the editor; HelpKit is the publishing engine: your domain, search, AI answers, analytics, and access control on top of the pages you already have.
How it works
Your help center, live in three steps
- 1
Write app docs in Notion
Setup guides, feature docs, and troubleshooting per app.
- 2
Connect a project per app
Each app gets its own branded help center and domain. Minutes per app.
- 3
Embed and link
Widget in the app admin, link in the app listing. Tickets drop, ratings hold.
One HelpKit customer runs six Shopify app help centers, one for each of their apps, all from a single Notion workspace.
Included on every plan
Everything a professional site needs
Fully branded
Your logo, colours and typography. No HelpKit badge on paid plans.
Your custom domain
Serve on help.yourdomain.com with SSL included, so SEO authority stays yours.
Multilingual
Run several languages from one workspace, without a duplicate system per market.
Instant search
Full-text search that returns answers as visitors type, across every article.
Insights that name gaps
See what people searched for and did not find, so you know which article to write next.
Protected access
Public, password, email allow-list or JWT via your own login. Set it per project.
Embeddable widget
Answers inside your product, without sending anyone out to a browser tab.
AI-readable by default
llms.txt and clean semantic markup, so assistants can quote your docs correctly.
Edits go live instantly
Publish from Notion. No rebuild, no release, no ticket to the web team.
With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!
Testimonial from Dan Kelly
CEO at Adjust Square
Frequently asked questions
We have several apps. Do we need several subscriptions? +
You run each app as its own project under one account, so every app gets a dedicated, branded help center while billing stays consolidated. Adding your next app's help center takes minutes, not a new setup.
Can help appear inside our app's admin interface? +
Yes. The embeddable widget works inside your app's pages, so merchants search your docs without leaving the admin. You can also deep-link specific articles from specific screens.
Does a help center actually protect app reviews? +
It removes the most common trigger for bad reviews: a stuck merchant who can't get an answer fast. Self-serve answers arrive instantly in any timezone, and your support queue keeps its capacity for the complicated cases.
What about merchants who ask AI assistants for help? +
HelpKit publishes clean markup and llms.txt, so ChatGPT and Claude can read and cite your documentation when merchants ask about your app. Docs locked inside a ticket system are invisible to those conversations.
Ready to turn your Notion pages into a
professional
Join 1000+ happy customers reducing their support ticket load and getting customers to their answers quickly.