For Slack App Developers
Docs That Get Your App Past the Workspace Admin
Slack apps are approved by cautious admins who read documentation before granting scopes. HelpKit publishes your Notion docs as a professional site that answers their security and setup questions, and your users' how-do-I questions after.
The Best Companies Are Using HelpKit
Admins read before they install
Workspace admins evaluating your app want scope explanations, data handling answers, and setup steps in writing. Thin docs read as risk, and risk gets declined.
Support via DM doesn't scale
B2B users expect a docs link, not a conversation. Every setup question answered publicly is one your team stops answering privately.
Two audiences, one product
Admins need installation and permissions; end users need everyday how-tos. Docs need structure that serves both without mixing them.
What you get
Everything included, nothing to build
Categories for both audiences
An admin section (install, scopes, security) and a user section (commands, workflows, troubleshooting), cleanly separated.
Answers that close the sale
Clear permission explanations remove the hesitation between 'found your app' and 'granted access.' Docs are part of your conversion funnel.
AI answers inside the docs
Users ask in plain language, your documentation answers, and your support inbox stays quiet across timezones.
Current with every release
New command, changed scope, renamed setting: edit the Notion page and the docs are current. No deploy, no stale screenshots.
Powered by HelpKit AI
Answers before anyone has to ask you
HelpKit AI is trained on your own content. Visitors ask questions in plain language and get an instant answer, with links back to the article it came from.
- ✓Trained automatically on every article you publish
- ✓Answers cite the source article, so nothing is invented
- ✓Works around the clock, in every timezone your users are in
Why your docs belong in Notion
The docs tool your team already knows how to use
Everyone can edit, today. Your team writes in Notion already, so there's no docs platform to learn, no markdown to teach, and no developer bottleneck between "we should update that article" and it being updated.
Docs stay current. Documentation goes stale when updating it is a chore. Editing a Notion page is not a chore, which is why Notion-based docs actually get maintained.
One source of truth. Your knowledge lives in one workspace instead of being copy-pasted into a separate docs system that drifts out of date the same week.
HelpKit adds the pro layer. Notion is the editor; HelpKit is the publishing engine: your domain, search, AI answers, analytics, and access control on top of the pages you already have.
How it works
Your help center, live in three steps
- 1
Write docs in Notion
Installation, permission explanations, user how-tos, troubleshooting.
- 2
Connect HelpKit
docs.yourapp.com, branded, in about 15 minutes.
- 3
Link from your listing
App directory, onboarding messages, and your site all point to one source of answers.
B2B integration and app teams run their documentation on HelpKit, where docs double as the trust layer buyers check before installing.
Included on every plan
Everything a professional site needs
Fully branded
Your logo, colours and typography. No HelpKit badge on paid plans.
Your custom domain
Serve on help.yourdomain.com with SSL included, so SEO authority stays yours.
Multilingual
Run several languages from one workspace, without a duplicate system per market.
Instant search
Full-text search that returns answers as visitors type, across every article.
Insights that name gaps
See what people searched for and did not find, so you know which article to write next.
Protected access
Public, password, email allow-list or JWT via your own login. Set it per project.
Embeddable widget
Answers inside your product, without sending anyone out to a browser tab.
AI-readable by default
llms.txt and clean semantic markup, so assistants can quote your docs correctly.
Edits go live instantly
Publish from Notion. No rebuild, no release, no ticket to the web team.
With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!
Testimonial from Dan Kelly
CEO at Adjust Square
Frequently asked questions
What should Slack app docs cover first? +
The install flow with screenshots, a plain-language explanation of every scope you request and why, data handling answers, and the five most common user questions. The scopes page matters most: it is the page admins decide on.
Can the docs help with app directory approval and conversion? +
Complete public documentation signals a maintained, trustworthy app to both Slack's review process and evaluating admins. A docs link in your listing gives cautious buyers somewhere to resolve doubts on their own.
We also have a web app. Same docs or separate? +
One help center with a Slack app category usually works best, since users overlap. If the products are truly separate, run two projects from the same Notion workspace and account.
How fast can we correct docs after a release issue? +
Immediately: edit the Notion page and the live site syncs. When an incident or breaking change hits, your docs can carry the workaround minutes after you write it.
Ready to turn your Notion pages into a
professional
Join 1000+ happy customers reducing their support ticket load and getting customers to their answers quickly.