For Manufacturing & Industrial
SOPs Your Team Can Search, Not PDFs They Ignore
Work instructions live in PDFs and binders that go stale the day a process changes. HelpKit publishes your Notion procedures as a searchable site that works on a phone in the plant and updates the moment someone edits the source.
The Best Companies Are Using HelpKit
The binder is always one revision behind
Printed and PDF work instructions are outdated the moment a process changes, and there is no way to know which copy someone is holding.
The people who need it are not at a desk
Operators, technicians and field staff look things up on a phone between tasks. A 60-page PDF is unusable in that moment.
Internal procedures and customer docs get mixed
Product manuals for distributors and internal SOPs have different audiences. One system with separate access keeps both current without exposing either.
What you get
Everything included, nothing to build
Searchable on any device
Procedures open in a browser on a phone or tablet, with search that tolerates how people actually type.
Visual step-by-step instructions
Photos, diagrams and video embed straight from Notion, so a step can be shown rather than described.
Internal and external, separated
Customer and distributor documentation stays public; work instructions and internal SOPs sit behind protected access.
One revision, everywhere
Change the Notion page and every reader has the current procedure. No reprints, no stale copies in circulation.
Control exactly who gets in with protected access
Work instructions and internal procedures belong to your staff; product documentation belongs to your customers and distributors. Publish both from one workspace with different doors.
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Password protection
- Protect your whole site with a single password. The simplest and most efficient access control, and you can rotate it whenever you need to.
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Restricted email list
- Define exactly who can access your site with an approved email list. It lives in Notion, so it works with Zapier and Make out of the box.
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Custom backend authentication
- Authenticate visitors with your own login system and fully control who gets in. Ideal for internal documentation and enterprise portals.
Powered by HelpKit AI
Answers on the floor, not in a binder
People on a line or in the field are not going to page through a manual. HelpKit AI answers plain-language questions from your own procedures and links the step it came from.
- ✓Ask about a machine, a part or a step and get the relevant procedure
- ✓Works on a phone or tablet in the plant, no app to install
- ✓Available behind protected access for internal-only procedures
Why your docs belong in Notion
The docs tool your team already knows how to use
Everyone can edit, today. Your team writes in Notion already, so there's no docs platform to learn, no markdown to teach, and no developer bottleneck between "we should update that article" and it being updated.
Docs stay current. Documentation goes stale when updating it is a chore. Editing a Notion page is not a chore, which is why Notion-based docs actually get maintained.
One source of truth. Your knowledge lives in one workspace instead of being copy-pasted into a separate docs system that drifts out of date the same week.
HelpKit adds the pro layer. Notion is the editor; HelpKit is the publishing engine: your domain, search, AI answers, analytics, and access control on top of the pages you already have.
How it works
Your help center, live in three steps
- 1
Move procedures into Notion
SOPs, work instructions and product documentation, with the photos they need.
- 2
Publish with the right access
Public for customers and distributors, protected for internal procedures.
- 3
Put the link where the work happens
A QR code at the station or a link in your systems beats a binder nobody opens.
Industrial and hardware teams use HelpKit to replace PDF manuals with documentation their customers and staff can actually search.
Included on every plan
Everything a professional site needs
Fully branded
Your logo, colours and typography. No HelpKit badge on paid plans.
Your custom domain
Serve on help.yourdomain.com with SSL included, so SEO authority stays yours.
Multilingual
Run several languages from one workspace, without a duplicate system per market.
Instant search
Full-text search that returns answers as visitors type, across every article.
Insights that name gaps
See what people searched for and did not find, so you know which article to write next.
Protected access
Public, password, email allow-list or JWT via your own login. Set it per project.
Embeddable widget
Answers inside your product, without sending anyone out to a browser tab.
AI-readable by default
llms.txt and clean semantic markup, so assistants can quote your docs correctly.
Edits go live instantly
Publish from Notion. No rebuild, no release, no ticket to the web team.
With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!
Testimonial from Dan Kelly
CEO at Adjust Square
Frequently asked questions
Does this work without a desktop? +
Yes. The knowledge base is a fast website, so it opens on any phone or tablet browser with no app to install and no account for public content. That is the point: the person who needs the procedure is usually holding a phone.
Can we keep work instructions internal? +
Yes. Run internal procedures as a protected project using password, an approved email list, or JWT through your existing login, while customer-facing product documentation stays public. Both are maintained from the same Notion workspace.
Should this replace our quality management system? +
No. Use it as the knowledge and instruction layer that people read day to day. Controlled documents with formal revision control, sign-off and audit requirements belong in your QMS.
How do we handle multiple product lines? +
Either as categories inside one knowledge base, or as separate projects per product line or brand. Separate projects make sense when the audiences do not overlap.
Ready to turn your Notion pages into a
professional
Join 1000+ happy customers reducing their support ticket load and getting customers to their answers quickly.