For Nonprofits & NGOs
Knowledge That Survives Volunteer Turnover
Volunteers rotate, staff wear five hats, and the same questions return every season. HelpKit publishes your Notion guides as a searchable knowledge base for volunteers, donors, and the people you serve.
The Best Companies Are Using HelpKit
Knowledge walks out the door
When a coordinator leaves, their answers leave too. Documented processes in a searchable knowledge base survive every rotation.
Volunteers ask faster than you can answer
Every cohort asks the same onboarding questions. A searchable handbook answers them at scale, so staff time goes to the mission.
Enterprise tools, nonprofit budgets
Knowledge base platforms priced per seat for corporations don't fit organizations that count every dollar. Notion plus HelpKit covers the need at a fraction of the cost.
What you get
Everything included, nothing to build
Volunteer and program guides
Onboarding, procedures, and program information organized by audience, searchable by everyone.
Public info, protected internals
Program FAQs stay public for beneficiaries and donors; internal procedures sit behind protected access.
Multilingual when your community is
Serve guides in the languages your volunteers and communities actually speak, from one workspace.
Maintained by non-technical staff
Whoever runs the program updates the Notion page and the site follows. No webmaster required, ever.
Control exactly who gets in with protected access
Program information can be public while internal procedures stay for staff and volunteers only. One workspace, two audiences.
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Password protection
- Protect your whole site with a single password. The simplest and most efficient access control, and you can rotate it whenever you need to.
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Restricted email list
- Define exactly who can access your site with an approved email list. It lives in Notion, so it works with Zapier and Make out of the box.
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Custom backend authentication
- Authenticate visitors with your own login system and fully control who gets in. Ideal for internal documentation and enterprise portals.
Powered by HelpKit AI
Answers before anyone has to ask you
HelpKit AI is trained on your own content. Visitors ask questions in plain language and get an instant answer, with links back to the article it came from.
- ✓Trained automatically on every article you publish
- ✓Answers cite the source article, so nothing is invented
- ✓Works around the clock, in every timezone your users are in
Why your docs belong in Notion
The docs tool your team already knows how to use
Everyone can edit, today. Your team writes in Notion already, so there's no docs platform to learn, no markdown to teach, and no developer bottleneck between "we should update that article" and it being updated.
Docs stay current. Documentation goes stale when updating it is a chore. Editing a Notion page is not a chore, which is why Notion-based docs actually get maintained.
One source of truth. Your knowledge lives in one workspace instead of being copy-pasted into a separate docs system that drifts out of date the same week.
HelpKit adds the pro layer. Notion is the editor; HelpKit is the publishing engine: your domain, search, AI answers, analytics, and access control on top of the pages you already have.
How it works
Your help center, live in three steps
- 1
Gather guides in Notion
Volunteer handbook, program FAQs, and procedures, where your team already writes.
- 2
Connect HelpKit
Your organization's branding and domain, in about 15 minutes.
- 3
Share with every audience
Volunteers, donors, and beneficiaries each find their answers themselves.
Charities, foundations, and university departments run their knowledge bases on HelpKit, keeping institutional knowledge alive through every volunteer rotation.
Included on every plan
Everything a professional site needs
Fully branded
Your logo, colours and typography. No HelpKit badge on paid plans.
Your custom domain
Serve on help.yourdomain.com with SSL included, so SEO authority stays yours.
Multilingual
Run several languages from one workspace, without a duplicate system per market.
Instant search
Full-text search that returns answers as visitors type, across every article.
Insights that name gaps
See what people searched for and did not find, so you know which article to write next.
Protected access
Public, password, email allow-list or JWT via your own login. Set it per project.
Embeddable widget
Answers inside your product, without sending anyone out to a browser tab.
AI-readable by default
llms.txt and clean semantic markup, so assistants can quote your docs correctly.
Edits go live instantly
Publish from Notion. No rebuild, no release, no ticket to the web team.
With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!
Testimonial from Dan Kelly
CEO at Adjust Square
Frequently asked questions
Is there special pricing for nonprofits? +
Reach out to us; we're a small team and we like helping organizations that help people. Either way, the total cost sits far below per-seat enterprise knowledge base platforms.
Our volunteers range widely in tech comfort. Will they manage? +
Reading the knowledge base requires only a browser: open the link, search, read. On the editing side, anyone who can type into Notion can maintain content, which is exactly the low bar you want with rotating staff.
Can we keep internal procedures private? +
Yes. Public program information and a protected internal handbook run side by side, the internal one behind password or approved email access.
What should we document first? +
The questions every new volunteer asks in week one, and the processes only one person currently knows. Those two lists protect you from turnover fastest.
Ready to turn your Notion pages into a
professional
Join 1000+ happy customers reducing their support ticket load and getting customers to their answers quickly.