For SaaS Support Teams
Your SaaS Knowledge Base, Straight From Notion
Support teams of one to three people carry most SaaS products. HelpKit turns the Notion docs you already write into a help center that answers customers for you: search, AI answers, and an in-app widget, live in 15 minutes.
The Best Companies Are Using HelpKit
Tickets scale faster than your team
Every new customer brings the same questions back to a support team that isn't growing. A knowledge base answers each question once, publicly, around the clock.
Docs tools built for engineers
Markdown repos and docs-as-code pipelines mean your support team files a request every time a screenshot changes. In Notion, the people who answer tickets edit the docs themselves.
Your customers aren't all in English
Vertical SaaS sells globally sooner than US-only tools expect. HelpKit handles multilingual help centers without duplicate systems.
What you get
Everything included, nothing to build
Widget inside your app
Answers appear where questions happen. Customers search your docs without leaving your product.
AI answers trained on your docs
Customers ask in plain language and get cited answers from your own articles, 24/7.
Failed-search insights
See exactly what customers searched for and didn't find. Your content roadmap writes itself from real demand.
AI-search ready
Clean markup and llms.txt mean ChatGPT and Claude can cite your docs when customers ask them about your product.
Powered by HelpKit AI
Answers before anyone has to ask you
HelpKit AI is trained on your own content. Visitors ask questions in plain language and get an instant answer, with links back to the article it came from.
- ✓Trained automatically on every article you publish
- ✓Answers cite the source article, so nothing is invented
- ✓Works around the clock, in every timezone your users are in
Why your docs belong in Notion
The docs tool your team already knows how to use
Everyone can edit, today. Your team writes in Notion already, so there's no docs platform to learn, no markdown to teach, and no developer bottleneck between "we should update that article" and it being updated.
Docs stay current. Documentation goes stale when updating it is a chore. Editing a Notion page is not a chore, which is why Notion-based docs actually get maintained.
One source of truth. Your knowledge lives in one workspace instead of being copy-pasted into a separate docs system that drifts out of date the same week.
HelpKit adds the pro layer. Notion is the editor; HelpKit is the publishing engine: your domain, search, AI answers, analytics, and access control on top of the pages you already have.
How it works
Your help center, live in three steps
- 1
Write in Notion
Keep your product docs where support already writes them, or start from our template.
- 2
Connect HelpKit
Branding, custom domain, and widget in about 15 minutes.
- 3
Watch tickets drop
Customers self-serve; insights show you which article to write next.
SaaS support teams are HelpKit's largest customer group, and one of them cut support tickets by roughly half after moving their answers into a searchable help center.
Included on every plan
Everything a professional site needs
Fully branded
Your logo, colours and typography. No HelpKit badge on paid plans.
Your custom domain
Serve on help.yourdomain.com with SSL included, so SEO authority stays yours.
Multilingual
Run several languages from one workspace, without a duplicate system per market.
Instant search
Full-text search that returns answers as visitors type, across every article.
Insights that name gaps
See what people searched for and did not find, so you know which article to write next.
Protected access
Public, password, email allow-list or JWT via your own login. Set it per project.
Embeddable widget
Answers inside your product, without sending anyone out to a browser tab.
AI-readable by default
llms.txt and clean semantic markup, so assistants can quote your docs correctly.
Edits go live instantly
Publish from Notion. No rebuild, no release, no ticket to the web team.
With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!
Testimonial from Dan Kelly
CEO at Adjust Square
Frequently asked questions
Can the help center live inside our app? +
Yes. The embeddable widget puts search and articles inside your product, so customers get answers in context instead of opening tickets. You can also trigger specific articles from specific screens.
Who on the team maintains it? +
Whoever answers your tickets, with no developer in the loop. Articles are Notion pages: support edits them, the help center syncs automatically, and engineering never becomes a documentation bottleneck.
We're migrating from Intercom or Zendesk. How hard is it? +
Move your articles into Notion once (we can help), organize them into collections, and connect HelpKit. Most teams are live within a day, and from then on editing docs is editing Notion.
Does it support multiple languages? +
Yes. Run a multilingual help center from the same workspace, which matters early for vertical SaaS: about a third of the SaaS help centers on HelpKit serve non-English customers.
Ready to turn your Notion pages into a
professional
Join 1000+ happy customers reducing their support ticket load and getting customers to their answers quickly.