Help Scout Alternative with Better User Experience
Move beyond Help Scout's limitations with HelpKit's modern, Notion-powered help center platform that your customers will actually enjoy using.
Common Help Scout Pain Points:
- Help Scout has an outdated interface and poor search
- Limited customization and branding options
- No AI-powered assistance for customers
- Expensive for what it offers compared to modern alternatives
The Best Companies Are Using HelpKit
The ultimate alternative to Help Scout for
customer support
Unlike Help Scout, HelpKit is specifically optimized for creating help centers and documentation sites and comes with everything you need to run a professional customer support operation: Search engines can easily find your help articles, full-text & AI search bar, article analytics, embeddable widget and much more.
Powered by NotionYour content stays in Notion
Professional LookBlow away customers by how professional HelpKit looks
From an integrated table of contents to image previews, everything is designed to deliver an unmatched user experience. Unlike potentially unrefined pages with distracting URLs and links, HelpKit ensures a clean, professional interface that your customers will love.
Custom DomainConnect your custom domain
Make it match your brand by connecting your own subdomain so that it looks like support.piedpiper.com
Powerful SearchComes with full-text search – supercharged by AI
Multi-Language & VersionsPresent your knowledge base in multiple languages
AnalyticsOptimize your help articles
SEOMade for SEO
We cache your Notion data to serve your customers the fastest knowledge base site on earth and keep your site up even when Notion is down. Another amazing side benefit: Google, Bing and other search engines love to rank our fast websites.
Gated ContentProtect access to your knowledge base
IntegrationsIntegrate flawlessly with the systems you rely on
I love using Notion to write articles and then HelpKit takes care of the rest. It’s easy and beautiful. The help widget and analytics works great and is worth the price all on its own. Even if you haven’t used Notion, you’ll pick it up super fast and you’ll love how easy it is to update your articles.
Testimonial from Fred Cutler
CEO at
Standalone Center
Create a public or internal protected help center or documentation site with your own domain, custom appearance and SEO optimization
Embeddable Widget
Install our widget on your web/mobile app so users can get their answers quickly in context. Learn more about our embeddable widget and mobile app SDKs
Compare
HelpKit vs Help Scout
Let's have a look how HelpKit outperforms Help Scout feature by feature.
| Features | HelpKit | Help Scout |
|---|---|---|
| User Interface | Modern, intuitive design | Outdated interface |
| Search Experience | AI-enhanced search | Basic search functionality |
| Setup Complexity | 5-minute setup | Complex configuration |
| Content Management | Notion-based | Custom editor |
| AI Chat Assistant | ||
| Embeddable Widget | ||
| Dark Mode | ||
| Advanced Analytics | Basic analytics |
"With Helpkit we literally went from 0 to fully functional knowledge-base in 1 hour! The best thing about Helpkit is it allows my non-technical co-founder to do 95% of the work and manage our knowledge-base. We signed up because of how beautiful and well-designed the product is!"
Testimonial from Dan Kelly, CEO at Adjust Square.
Showcase
Check out our happy customers
who are using
HelpKit
Help Center
Documentation
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Testimonials
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🚀 Stop wasting time with outdated help center software
Watch Dominik create a full help article using Notion + ChatGPT in under 5 minutes. No clunky and bloated help center software. No formatting headaches. Just a fast, clean workflow that actually works.
👉 What you'll learn:
Want to migrate from Help Scout?
We'll seamlessly import your existing content from Help Scout into our powerful Notion-based help center. Our migration experts handle everything so you can focus on what matters most.
Lightning Fast
Complete migration in 2-3 days
100% Accurate
Preserve all formatting & structure
Zero Hassle
We handle everything for you
Frequently asked questions
You have questions about how HelpKit compares as a Help Scout alternative? 🤔 We have the answers. If you can't find the answer you are looking for simply reach out.
- How does HelpKit improve on Help Scout's outdated interface?
- HelpKit provides a modern, intuitive interface that customers actually enjoy using. Unlike Help Scout's outdated design, HelpKit offers a clean, professional look with features like dark mode, responsive design, and an intuitive navigation structure that makes finding information effortless.
- What makes HelpKit's search better than Help Scout?
- HelpKit includes AI-enhanced full-text search that delivers accurate, contextual results. Help Scout's basic search often frustrates users with irrelevant results. HelpKit can even turn your help articles into a 24/7 AI chatbot with HelpKit AI.
- Is HelpKit easier to set up than Help Scout?
- Much easier! HelpKit takes just 5 minutes to set up by connecting your Notion workspace. Help Scout requires complex configuration, custom styling, and ongoing maintenance. With HelpKit, you get professional results immediately without technical hassle.
- How does content creation in HelpKit compare to Help Scout?
- HelpKit uses Notion's powerful editor, which is far superior to Help Scout's limited editor. You get rich formatting, multimedia support, databases, templates, and collaborative editing - all impossible with Help Scout's basic text editor.
- Can HelpKit provide better analytics than Help Scout?
- Yes! HelpKit offers detailed analytics including user reactions, search intents, article performance, and visitor insights. Help Scout provides only basic view counts, while HelpKit gives you actionable data to continuously improve your help center.
- What customer support features does HelpKit offer that Help Scout lacks?
- HelpKit includes embeddable widgets for your website, AI-powered chat assistance, advanced content protection, and integrations with tools like Slack and Intercom. Help Scout lacks these modern customer support features entirely.
About HelpKit
I want you to deal with less support and
make your knowledge base work for you
Hey 👋
I’m Dominik, the founder of
HelpKit.
There are already a couple of knowledge base softwares out there to help you improve your customer support. And while most of them are certainly doing a good job, are they actually making use of the best content management system in the world?
I have been using Notion for a few years now. It's an
amazing tool for storing and organizing all of my company's knowledge
and documentation. After a while, I realized that I need something
that I can expose to my customers. I didn't want to leave Notion.
Furthermore, it should feel similiar to tools such as Intercom or
Zendesk.
Since I couldn't find the right solution –
I built HelpKit. Sure, you can publish your Notion
page on its own but it might come across as unprofessional. The messy
Notion url, distracting links pointing to Notion and the lack of
customizability are just a few disadvantages...
HelpKit is solving all of this. It is for businesses who need an easy way to create a reliable knowledge base powered by Notion.
— Dominik Sobe, Founder
📖 Read our full Help Scout in-depth review
Ready to turn your Notion pages into a
professional
Join 350+ happy customers reducing their support ticket load and getting customers to their answers quickly.